Frequently Asked Questions
Do you ship outside the United States?
No, Modamart currently ships only within the United States. All domestic orders are shipped via USPS to any US address.
How long does it take to get a tracking number?
You’ll receive your tracking number by email within 1–3 business days of your payment being processed. Most orders include USPS tracking. Items that ship via untracked USPS services are clearly noted on the product page.
When will I receive my order confirmation email?
Your order confirmation email is sent automatically within 5–10 minutes of your payment being received. If you haven’t received it, please check your spam or promotions folder before contacting us.
What is your refund policy for lost or undelivered orders?
Every Modamart order is covered by our 100% money-back guarantee. If your package hasn’t arrived, contact us and we’ll check its status with USPS. If USPS confirms the parcel was lost, we’ll reship your order free of charge or issue a full refund, whichever you prefer.
Is your packaging discreet?
Yes, every order ships in plain, unbranded packaging with no indication of the contents on the outside, so your purchase stays private from delivery to your door.
What payment methods do you accept?
We currently accept cryptocurrency payments in Bitcoin (BTC) and Tether (USDT). More payment options are coming soon.